Frequently Asked Questions
1. How is the price of gold/silver determined?
Our prices are linked to live market rates and updated regularly to ensure you get fair, transparent pricing on every transaction.
2. Is my gold/silver checked for purity before buying?
Yes, every item undergoes a purity check using standard testing methods before we proceed with any transaction.
3. What documents do I need to sell gold/silver?
[e.g., Valid government ID proof such as Aadhaar/PAN card. Add any specific requirement here.]
4. How long does the payment process take?
[e.g., Once the item is verified, payment is processed within X hours/same day.]
5. Do you buy broken or old jewellery?
[Your policy here — yes/no, and any conditions.]
6. Is there a minimum quantity for buying/selling?
[Your policy here.]
7. How do I track my order or transaction status?
You can log in to your My Account page to view your order and transaction history.
8. What if I’m not satisfied with the valuation?
[Your policy — e.g., customers can decline the offer with no obligation.]